FAQ

 

About East at Main

What is East at Main?


East at Main is a design-forward furniture and home décor brand offering handcrafted, artisan-inspired pieces made from natural and sustainably sourced materials like solid wood, rattan, capiz shell, coconut shell, and woven fibers. Our collections blend global craftsmanship with timeless design to create spaces that feel layered, personal, and lived-in.

Where is East at Main based?


East at Main is proudly based in Chattanooga, Tennessee, and operates as an online furniture and home décor brand. We ship directly to customers across the contiguous United States, offering thoughtfully designed furniture and décor delivered straight to your home.

What types of products does East at Main sell?


East at Main offers a curated selection of furniture and home décor designed for modern, lived-in spaces. Our product assortment includes:

  • Accent tables, console tables, coffee tables, side tables
  • Nightstands, headboards
  • Dining chairs, counter stools
  • Storage benches, bar carts
  • Mirrors, and decorative home accents.

Each piece is designed to layer seamlessly into a variety of interiors, from entryways and living rooms to bedrooms and dining spaces.

 

Brand Values & Sustainability

What are East at Main's values?


We believe in thoughtful design, quality craftsmanship, responsible sourcing, and creating homes that feel personal and inviting.

Are your products sustainably made?


Many of our pieces incorporate sustainably sourced materials and responsible production practices. Sustainability details are noted on individual product pages when applicable.

 

Product & Craftsmanship

What materials are East at Main products made from?


East at Main furniture and home décor are crafted from a carefully curated selection of natural, high-quality materials chosen for their durability, beauty, and character. Our collections commonly feature:

  • Solid wood such as teak, bayur, and mango valued for their strength and natural grain variation
  • Rattan and woven natural fibers adding texture and warmth through artisanal techniques
  • Capiz shell and coconut shell known for their organic texture and subtle luminosity
  • Hand-carved and artisan-finished details that highlight traditional craftsmanship

Whenever possible, we prioritize responsibly sourced materials and production methods that support long-lasting design and thoughtful craftsmanship.

Are East at Main products handmade?


Many of our pieces are artisan-made or include handcrafted details. Natural variation in texture, tone, and finish is part of what makes each piece unique.

What should I expect from an East at Main product?


Because we work with natural materials and handcrafted processes, no two pieces are exactly alike. Subtle variations in wood grain, color, or shell pattern are normal and celebrated as part of the design.

What is Capiz?


Capiz is a natural shell sourced from the windowpane oyster. Known for its soft translucence and iridescent finish, capiz adds dimension and light to furniture and decorative pieces.

 

Orders & Payment

How do I place an order?


Browse our collections, select your item and any available options, add it to your cart, and complete checkout using your preferred payment method.

What payment methods do you accept?


We accept major credit and debit cards and offer express checkout options such as Shop Pay, Google Pay, Venmo, and PayPal.

Can I edit or cancel my order?


Orders begin processing quickly. If you need to make a change, please contact our customer service team within an hour of placing your order. Once an order has been processed or shipped, changes or cancellations cannot be guaranteed.

 

Shipping & Delivery

How much does shipping cost?


Shipping is free on many items. Larger items or delicate pieces that may require special handling will incur additional fees. Any applicable charges will be clearly noted in your cart at checkout.

Can I expedite my order?


Yes. If expedited shipping is available for your item, you can select a faster shipping method during checkout.

How long will delivery take?


Delivery timelines vary by product and location. Estimated delivery windows are listed on product pages and during checkout. See Shipping & Returns for more information.

Can I track my order?


Absolutely. Once your order ships, you'll receive tracking information via email.

Do you ship internationally?


At this time, East at Main ships only within the contiguous United States.

What if an item is out of stock?


Some items may be temporarily unavailable due to demand or production timelines. Because many pieces are handcrafted, restock timing can vary. You can email info@eastatmain.com for item-specific availability.

 

Return Policy

What is your return policy?


Returns are generally accepted within 30 days of delivery. Items must be returned in sellable condition and customers are responsible for return shipping costs. Full details are available on our Shipping & Returns page.

How do I start a return?


Contact our customer support team at ordersupport@eastatmain.com with your order number, reason for return, and pictures as appropriate. They'll walk you through the next steps.

 

Product Care & Assembly

How do I care for my East at Main furniture?


To keep your pieces looking their best:

  • Wipe surfaces with a soft, dry or lightly damp cloth
  • Avoid prolonged direct sunlight
  • Use coasters and felt pads to protect surfaces
  • Natural oils can help minimize minor scratches on wood.
Do your products require assembly?


Some items require minimal assembly. Any assembly requirements are clearly noted on the product page and instructions are included when needed.

 

Design & Inspiration

How do I style East at Main furniture in my home?


East at Main pieces are designed for layered, lived-in spaces that balance natural materials with thoughtful form. Our collections fit comfortably into styles like globally inspired, coastal, modern organic, new traditional, and warm minimalism, making them easy to mix into homes that value texture, craftsmanship, and longevity over trends. Many of our designs are intentionally scaled for small spaces and flexible living, offering smart function without visual weight. Popular styling approaches include:

  • Mixing natural textures like solid wood, rattan, and shell to create depth
  • Anchoring a room with a statement table or mirror to ground the space
  • Layering accent pieces to add warmth, dimension, and personality.

Follow us on Instagram for styling ideas and real-home inspiration.

Can I get help with design questions?


Yes. While we don't offer formal design services, our team is happy to answer product or styling questions via email at info@eastatmain.com or social media @eastatmain.

 

Social & Community

Where can I find East at Main on social media?


Follow us for inspiration, new arrivals, and behind-the-scenes on

Why should I follow East at Main on Instagram?


We share room inspiration, styling tips, new arrivals, artisan stories, and behind-the-scenes content.

Can influencers or creators collaborate with East at Main?


We welcome partnership inquiries. Please apply through our Affiliate Program or email info@eastatmain.com for collaboration opportunities.

 

Support & Contact

How can I contact customer service?


You can reach us through:

Our team is happy to help with orders, returns, product questions, and general support.