Orders and Shipping

Can I expedite my order?

No problem. Simply select a faster shipping method at checking out.

How much does shipping cost?

Shipping is free for many of our products with the exception of very large or delicate items where special handling charges may apply. Products requiring special handling charges will be noted in your cart.

What if I want to change or cancel my order?

Please reach out to our customer service team as soon as possible. Once your order is processed, no changes or cancellation can be made to the order (including change in shipping address).

How long is the wait if an item is out of stock?

Because many of our items are handmade, wait time can vary. Please reach out to our customer service team to find out the item specific wait time when available.

Returns and Exchanges

What is your return policy?

Returns are accepted within 30 days of purchase. Please read our full return policy for more information. 

Products and Care

What should I expect from a EAM product?

Many of our products are made from natural materials so some variation is to be expected from piece to piece.

How do I clean my East at Main pieces?

With a damp or dry cloth. Since many East at Main products are made from natural materials, natural oils (combined with a little bit of elbow grease) also work well to take out minor scratches and blemishes.